ORDERING
The most seamless way to order from us is to purchase via our website using a credit card or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred.
To process an order manually, please contact us directly with the details of your order, shipping address, email address, and phone number. We will take your credit card details over the phone so provide these when you call, or we will get in touch separately, if you email through an order.
Email: george@orangecellars.com
Phone: 02) 6362 4100
DELIVERY
Orange Cellars offers free local delivery for any orders over $100. Our minimum online spend is $50 with a local delivery fee of $10 for any order under $100.
Shipping for other areas is calculated by area. Please add items to your cart to get a quote on shipping.
Occasionally, a remote address will be outside of our delivery area. If this occurs we will get in touch to discuss delivery costs and your options.
INTERNATIONAL DELIVERY
Orange Cellars currently delivers to customers in Australia only. Sorry to disappoint any friends overseas!
ITEMS OUT OF STOCK
We endeavour to keep our website current with stock levels and pricing.
Occasionally our online store is slow to catch up with our inventory, in which case we will call to let you know the product is not in stock and endeavour to either source it within a reasonable time frame or refund your purchase over the phone.
RETURNS POLICY
We want you to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the product ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.